Privacy Policy

Welcome to Tentra ("Tentra", "we", "our", or "us").

Tentra is an educational technology platform designed to help users prepare for professional legal examinations through personalised study planning, revision tracking, analytics and AI-powered learning tools.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and services available through tentraapp.com.

By using Tentra, you agree to the practices described in this Privacy Policy.

Tentra is currently operated by a sole trader based in the United Kingdom.

For privacy-related enquiries, please contact: support@tentraapp.com

Account Information

When you create an account, we may collect:

• Name
• Email address
• Account preferences

Study and Performance Data

When using Tentra, we may collect:

• Exam dates
• Study schedules
• Study session history
• Subject and topic selections
• Progress metrics
• Mock assessment results
• Performance analytics
• Revision activity

Technical Information

We may automatically collect:

• Device information
• Browser type
• IP address
• Operating system
• Pages visited
• Usage statistics
• Analytics data

Communications

We may collect information you provide when contacting support or communicating with us.

We use your information to:

• Provide and maintain the Tentra platform
• Create personalised study plans
• Deliver AI-powered coaching and recommendations
• Track progress and performance
• Improve user experience
• Monitor platform usage and reliability
• Respond to support requests
• Prevent fraud, misuse or security issues
• Comply with legal obligations

Tentra may use artificial intelligence services provided by third-party providers to generate personalised study recommendations, coaching content and educational insights.

Information submitted through AI-powered features may be processed by these providers solely for the purpose of delivering the requested functionality.

We do not use your study data to sell information to third parties.

We use analytics tools to understand how users interact with Tentra and to improve our services.

Analytics information may include:

• Page views
• Feature usage
• Session duration
• Device information
• General location information derived from IP addresses

Analytics data is used in aggregate form wherever possible.

Where applicable under UK GDPR, we process personal data on the basis of:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• User consent where required

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.

However, no online platform can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain user accounts
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Users may request account deletion at any time by contacting support@tentraapp.com.

We do not sell personal information.

We may share information with trusted service providers that help us operate Tentra, including:

• Authentication providers
• Hosting providers
• Analytics providers
• AI service providers
• Payment providers (if applicable)

These providers are only permitted to process information as necessary to provide services to Tentra.

Some of our service providers may process data outside the United Kingdom.

Where international transfers occur, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office to ensure your data remains adequately protected.

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict certain processing activities
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

Requests may be sent to support@tentraapp.com. We aim to respond to all requests within one calendar month of receipt.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are concerned about how your personal data is being handled.

Tentra is intended for users aged 18 years and over. We do not knowingly collect personal information from individuals under 18 years of age.

We may update this Privacy Policy from time to time.

Material changes will be communicated through the website or platform where appropriate.

The updated version will always display the most recent revision date.